Join us on Wednesday October 6th at 11:30am CDT for an interactive session exploring a model for customer experience-driven tranformational change, led by Erin Eribarne

In this experience-based session, Erin will share her approach to managing technology-driven, customer-centric, transformational change through broad OD and change management applications. We will talk about the disruptive types of change impacting organizations and what we can learn from current change and organizational development models. We’ll review the behavioral disciplines of Organizational Behavior, Organizational Development, and Organizational Effectiveness and how these disciplines are being (and can be) applied more comprehensively to transformation projects.  We’ll have a discussion about the areas we work in as change / OD professionals and their organizational impact.

As part of our conversation, Erin will bring forth a transformational change model and practical tools for managing transformational change using all disciplines of OD, OB and OE, finalizing with a review of what tools were used to reframe and implement a Fortune 500 client customer experience and technology use case.

You will receive the Zoom call details upon registering for the event.

The room will open at 11:30am for introdutions and brief networking. The presentation will begin at 12pm.

We look forward to seeing y'all soon!

About Our Speaker

Erin Eribarne studied at Louisiana State University, where she received her Bachelor’s in Business Management and Human Resources and received her PHR. After that, she moved to Chicago to pursue her Master's degree at Benedictine University, where, she studied under some of OD’s founding fathers and researched employee engagement, motivation, and talent management while working at local Chicago companies gaining hands-on OD experience. In 2012, Erin received her Master’s in Management and Organizational Behavior (MSMOB) with a concentration in Organization Development and Change.

After graduation, Erin joined a large healthcare system as a HR OD Partner. She spent 3 years at hospitals onboarding over 2,000 new leaders and employees, training hospital staff on effective communication and feedback, and developing and launching new goals and performance management processes and systems for the hospitals winning a coveted Top Talent Management Strategy award. Erin moved to Houston, TX in 2014 to be closer to family and started doing Change Management consulting for a boutique management consulting company, Enaxis, later acquired by Accenture. She supported C-suite executives with large, cross-functional technology implementations, stakeholder management, and training and communications for global, Fortune 500 Energy companies. In 2017, Erin became an independent contractor and was the Lead Process, Change and OD Advisor for a Customer Experience Program involving multiple marketing, sales, and customer service system and process changes until she had her son, Lucas, in July of 2018.

Soon after, Erin launched HumanXP as she saw the need for broader business support of large technology projects. HumanXP is an OD, customer experience, and technology transformation services firm. HXP's purpose is to Reinvent High Performance Organizations, with a strong focus on transformation programs, specifically in the areas of Organizational Development, Performance/Goal /Incentive Management, Agile Teams and Learning, Process Improvement, and Sustaining Change.